Effective:

FULL-TIME NANNY, PART-TIME NANNY, AND BABYSITTER FEES AND POLICIES OF Austin Nanny Network

1. Fees
Registration Fee:
Upon the execution of a separate Part-Time Placement or Babysitting Agreement (collectively the “PT Agreement”), those Clients must pay a Three Hundred dollar ($300.00) registration fee. The Client shall be entitled to the benefits provided in the PT Agreement upon completion of all required conditions and associated documents.

For those Clients seeking a full-time nanny placement, the Client shall pay Austin Nanny Network Five Hundred Dollars ($500.00) upon the execution of the Full-Time Placement Agreement (the “FT Agreement”). Austin Nanny Network will not confirm nanny until the fee is paid and all conditions under the FT Agreement are met. The Client shall be entitled to the benefits provided in the FT Agreement upon completion of all required conditions and associated documents. If a nanny is not able to be placed, the Client shall be partially refunded in the amount of Three Hundred Dollars ($300.00)

Booking or Membership Package Fee:

The Client shall pay Austin Nanny Network a booking fee or membership package fee when requesting a part-time nanny or babysitter (collectively the “Caregiver”). The Booking Fee is non-refundable. Austin Nanny Network will not confirm the Caregiver until the fee is paid.

If payment for services owed to the Caregiver isn’t made within 72 hours of the payment due date (see Sections 2 & 8), Austin Nanny Network reserves the right to charge the Client’s card on file for the amount owed plus a twenty dollar ($20) processing fee and pay the Caregiver directly. Additionally, in the event the Customer is late on Caregiver payment more than once, Austin Nanny Network reserves the right to suspend or terminate the Customer’s account with Austin Nanny Network.

2. Hourly Rate (for Part-Time Nanny or Babysitter).
The Client shall pay Eighteen dollars ($18.00) per hour of childcare services provided by an Austin Nanny Network Caregiver for one (1) child.
The Client shall pay Twenty dollars ($20.00) per hour of childcare services provided by an Austin Nanny Network Caregiver for two or three (2 or 3) children.

The Client shall pay Twenty-five dollars ($25.00) per hour of childcare services provided by an Austin Nanny Network Caregiver for four or five (4 or 5) children.

All Hourly Rates are paid directly to the Caregiver by check, cash, or Venmo. For Babysitters, payment must occur at the end of 72 hours after the job is completed. Part-time and Full-time nannies can be paid at the end of each week or every two weeks.

3. Additional Children.
There shall be an additional Five Dollars ($5.00) per hour charge per child for families with more than 5 children. For families with 6 or more children, two Austin Nanny Network Caregivers may be required depending on children’s ages, as well as an additional booking fee.

4. Service Fee for Clients Who do Not Have a Membership.
The Client shall pay Austin Nanny Network Fifty Dollars ($50.00) per booking.

5. Booking Minimums.
On Sunday through Saturday, there shall be a two (2) hour minimum charge per booking.

6. Cancellations.
If the Client cancels the services of an Austin Nanny Network Caregiver less than twenty-four-hours (24) of the Caregiver’s expected arrival, the Client will be responsible to pay for the entire booking. For all areas of service, if the client reduces/changes hours by more than half of the shift, the nanny is to be paid in full, if Austin Nanny Network and/or Caregiver is not notified twenty-four (24) hours in advance.

7. Membership Packages.
Clients choose to sign up for Austin Nanny Network Membership Packages for Part-Time Nanny Placements and Babysitters, which are priced at Thirty dollars ($30.00) a month.

a. Having a membership package a Client will not have to pay the booking fee each time. The booking fee is included in the membership cost.

c. Client can choose to change their membership or cancel at any time. Changes will not go into effect until the next month. If a Client cancels their membership, they will be allowed to use Austin Nanny Network for the reminder that month. The Client must cancel before their renewal date.

d. Membership packages go into effect the day the Client purchases the membership package and goes until the next month on the same date. Example: If the Client purchases a membership package on the 6th day of the month their membership package begins that day and goes until the 6th of the following month.

e. Clients who have a membership package are charged automatically the next month on the same date they purchased their membership until the Client cancels their membership.

f. Clients with a membership package will be charged an additional fee of Fifty dollars ($50.00) for last-minute care. Clients without a membership package will be charged an additional fee of One Hundred and Fifty dollars ($150.00) for last-minute care. These fees are non-refundable, regardless of if care is found.

g. If a Client confirms one of their bookings and cancels less than 24 hours of the scheduled booking time they will still be required to pay the Caregiver’s hourly rate.

h. If a Client cancels within the 24-hour window twice or more a month after booking has been sent they will be charged a twenty dollar ($20) fee per cancellation.

If a Client reschedules within the 24-hour window, changes dates/times, twice or more a month after booking has been sent they will be charged twenty-dollars $20 each time.

i. If a Client does not use Austin Nanny Network services in a month, the membership costs do NOT roll over into the next month, and Clients are not refunded for the unused months.

j. Holiday hourly rates still apply to Clients with a membership package. Holiday hourly rates are standard hourly rates plus an additional Five dollars ($5.00) an hour

k. Clients with membership packages still pay the set hourly rate to the Caregiver.

l. It is a Client’s responsibility to enter all booking requests into their account.

9. Newborn Night Care.
The Client shall pay Forty dollars ($40.00) per hour of night childcare services provided by an Austin Nanny Network Caregiver for one (1) infant. The Client shall pay Forty-five dollars ($45.00) per hour of night childcare services provided by an Austin Nanny Network Caregiver for two (2) infants.

10. Holiday Dates.
The following are considered Holiday Dates by Austin Nanny Network:
a. New Year’s Day
b. Easter
c. Mother’s Day
d. Memorial Day
e. Father’s Day
f. Fourth of July
g. Labor Day
h. Thanksgiving Day
i. Christmas Eve
j. Christmas Day
k. The evenings of Valentine’s Day and New Year’s Eve

All requests for these dates will be handled on a first-come, first-served basis. The hourly rate shall be Five Dollars ($5.00) per hour of childcare services in addition to the standard hourly rate above.

11. Last-Minute Care.
If a non-member Client needs childcare services with less than twenty-four (24) hours prior notice, the Client will pay an additional backup care fee of One hundred and fifty dollars ($150.00). If the Client has a membership package, they will be charged Fifty dollars ($50.00) for last-minute care.

12. After-hours booking request for weekends.
If booking requests are submitted between the hours of five (5) pm on Friday and twelve (12 ) pm on Monday afternoon and the request is needed during those hours. There will be an additional fee of twenty dollars ($20.00).

13. Sick Care.
During the COVID-19 Pandemic, as determined by the World Health Organization,
Caregivers:

a. Will not care for sick children; b. Will not provide care in a household where a family member is sick, or has been in contact with someone diagnosed with COVID-19 within the previous 14 days.

If a Client, the Client’s child, or a Client’s family member in the household should fall ill twenty-four (24) hours before care is to be provided by an Austin Nanny Network Caregiver, Austin Nanny Network must be contacted. Austin Nanny Network defines a sick child or family member as one with a fever of over 99 degrees, vomiting, diarrhea, or any other coronavirus or flu-like symptoms. The individual Caregiver retains the absolute discretion to decide if care is to be provided.

Once the World Health Organization has declared the Pandemic over, the Caregiver may choose to care for a sick child. A surcharge of Ten Dollars ($10.00) per hour of childcare services will be assessed in addition to the standard hourly rate above. If Austin Nanny Network is not notified of a sick child, sick family member, or other criteria listed above, and the Austin Nanny Network Caregiver shows up to the home, there will be a Fifty Dollar ($50.00) inconvenience fee, paid to Caregiver, in addition to the sick child rate if applicable. The Caregiver always retains the absolute discretion to leave the job upon arrival in sick care circumstances.

14. The Client is required to provide the Austin Nanny Network with proper booster seats, car seats, etc. if transportation is to be provided.
Transportation will not be provided to children of unregistered Clients.

15. Multiple Families.
If the Client and one or more other registered families utilize an Austin Nanny Network Caregiver at the same time on a non-Holiday Date, there shall be a charge of Five Dollars ($5.00) per hour of childcare services in addition to the standard hourly rate above for each family (with a maximum of six (6) children total), instead of the hourly rates set forth in Sections 2 and 3. On a Holiday Date, if the Client and one or more other registered families utilize an Austin Nanny Network Caregiver at the same time, there shall be a charge of 10 ($10.00) Dollars per hour of childcare services in addition to the standard hourly rate above for each family (with a maximum of six (6) children total).

16. Out of Town Guests.
Guests of registered Clients, who live out of Austin Nanny Network’s current coverage area, may utilize Austin Nanny Network’s services by completing a non-registered Client agreement. The registered Client will be responsible for the Multiple Family Rate for both parties as stated in Section 15.

17. Overnight Care.
The agency booking fee for overnight care is thirty dollars ($30) and is one hundred dollars ($100) paid directly to the Caregiver. The hourly rate applies for all waking hours if the Caregiver wakes in the middle of the night with the children. A detailed proposal of overnight care rates is available upon request.

18. Late Fee.
Clients are required to keep Austin Nanny Network informed of any account changes to their credit card or bank account information. Updates/Payments that are not given to Austin Nanny Network within 5 days of invoice dates are subject to a twenty-five dollar ($25.00) Late Fee.

19. Events/Weddings.
Clients who request Austin Nanny Network services for an event or wedding will be charged a registration fee of $250. This fee is non-refundable. The hourly rate for events/weddings is $20. This hourly rate is for each Caregiver that is working the event/wedding. A travel fee of $25 will be added if the event/wedding is outside of Austin. Caregivers must be paid in cash, check or Venmo directly at the end of the event/wedding.

20. Meet and Greets.
For Clients requesting a babysitter, upon request, Austin Nanny Network can send an Austin Nanny Network Caregiver to a Client’s home to meet the Client before a scheduled babysitting date. The Client shall pay the sitter $20 directly for 30 minutes of their time. Clients will also pay Austin Nanny Network a $20 fee. The standard three-hour minimum charge for babysitter time will not apply to meet and greets. For Clients requesting a part-time or full-time nanny, meet and greet charges are included in the nanny placement fees.

21. Full-Time Nanny Placement.
Full-time placement is defined as a placement thirty-five (35) hours a week or more. Upon successful placement of a full-time nanny, the Client shall pay Austin Nanny Network the chosen level placement fee pursuant to the FT Agreement (See Section 1). Placement Fees cannot be combined. Once Placement Fee has been paid, service fees will NOT apply to the placed full-time nanny.

The Client will pay a full-time nanny directly for his or her services. The Client will have a 90-day guarantee on full-time nanny placements. If the Client terminates the nanny’s contract after 90 days of signing, an additional placement fee will be due for future placements.

22. Replacement Policy.
For full-time nanny placements, if the initial Candidate leaves the Client’s employment within the 90-day Replacement Policy time limit, Austin Nanny Network will make reasonable efforts for up to 30 days after the date the nanny left to provide additional referrals for a maximum of one replacement Candidate referral to Client. The client has 30 days from the date of the Candidate’s last day of employment or other engagement with the Client to invoke this Replacement Policy by submitting a written request to Austin Nanny Network. Austin Nanny Network’ obligation to provide additional referrals is expressly conditioned on Client’s:

a. Satisfaction of all of its obligations under this Agreement, including but not limited to, payment of all Austin Nanny Network fees and charges in a timely manner; b. Providing written notification to Austin Nanny Network within 48 hours of the Candidate’s termination of employment; c. Abiding by all applicable laws, including paying the Candidate in a timely manner in full as required by law; d. Not materially changing the Candidate’s job duties or job description; e. Providing Austin Nanny Network with a fully executed copy of the Client’s work agreement with the Candidate by the Candidate’s first day of employment or other engagement with Client; and, f. Not engaging in any acts of harassment, abuse, or moral turpitude in the context of the employment relationship.

Determining compliance with these conditions is in the sole and absolute discretion of Austin Nanny Network. If Client fails to satisfy all the aforementioned conditions, Austin Nanny Network shall have the right to terminate any agreements with Client and have no further obligations to Client. Austin Nanny Network obligation to provide additional referrals shall not apply if the Candidate gives Client notice of her or his intention to terminate her or his employment with Client after the end of the 90-day time period from the Candidate’s first day of employment or other engagement with Client.

23. Revision of Fees and Policies Hereunder.
Austin Nanny Network may alter, amend, or otherwise revise this Fee and Policy Schedule from time to time and will provide 30-days written notice of any changes to the Client.

HOUSE-SITTING AND PET-SITTING FEES AND POLICIES OF Austin Nanny Network

1. Daily Rate.
If a non-member, The Client shall pay Austin Nanny Network One Hundred Dollars ($100.00) to arrange house and/or pet sitting services provided by a House/Pet Sitting Specialist (the “Caregiver”) for up to two trips to the home of thirty (30) minutes each. If the Client cancels the services of house/pet sitting less than twenty-four hours (24) of the sitter’s expected arrival the Client is to pay half the daily rate. This is to be paid directly to the Caregiver.

2. Booking Fees.
The booking fee of the daily rate is thirty dollars ($30) per day of house/pet sitting and forty five dollars ($45) for each overnight when services are needed and is to be paid directly to the Caregiver. The booking fee for a holiday (listed in Section 3) is a fifteen ($15) surcharge fee, to be added to the non-holiday daily rate. If the Client cancels the services of a house/pet sitter less than twenty-four hours (24) before the Caregiver’s expected arrival, the Client is to pay half the daily rate. Booking fees are non-refundable. If fees are not paid, the Caregiver will not be confirmed or otherwise placed.

3. Holiday Rate.
On the following holidays, the daily rate shall be an additional fifteen dollars ($15) per day of house/pet sitting services provided by a Caregiver. This fee is to be paid directly to the Caregiver. Service availability also cannot be guaranteed on these dates.

a. New Year’s Day,
b. Easter,
c. Mother’s Day,
d. Memorial Day,
e. Fourth of July,
f. Labor Day,
g. Thanksgiving Day,
h. Christmas Eve,
i. Christmas Day.

4. Last-Minute Care.
If the Client needs house/pet sitting services with less than forty-eight (48) hours prior notice, the Client will pay an additional backup care fee of Twenty-Five dollars ($25.00) if Austin Nanny Network are able to match the Client with a Caregiver.

5. Overnight Care.
The Client shall pay the Austin Nanny Network Caregiver forty-five dollars ($45) per day of house/pet sitting services provided by a Caregiver for overnight care. This is to be paid directly to the Caregiver.

6. Inclement Weather.
In the event of inclement weather, the individual Caregiver retains the absolute discretion to decide whether to drive to the Client’s home. Service cannot be guaranteed on days with inclement weather unless the Client offers to pick up and drop off the individual Caregiver.

7. Payment.
The Client shall pay the Caregiver directly by cash, check, or Venmo at the end of the job. Booking fees to Austin Nanny Network is to be paid online through registration on the Austin Nanny Network website.

8. Late Fee.
Updated payments that are not given to Austin Nanny Network or the Caregiver within 5 days of invoice dates are subject to a twenty-five dollar ($25.00) Late Fee.

9. Revision of Fees and Policies Hereunder.
Austin Nanny Network may alter, amend, or otherwise revise this Fee and Policy Schedule from time to time and will provide 30-days written notice of any changes to the Client.